Privacy Policy at Extrinsic Music Group

At Extrinsic Music Group, safeguarding your privacy is of paramount importance to us. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your data. We are committed to protecting your privacy and ensuring that your information is handled with the highest level of care and security. By using our services, you agree to the terms outlined in this policy.

Last update 10/09/2024

Information Collection

  • Personal Information:

    • Types of Data Collected: We collect personal information that you provide to us directly, such as your name, email address, phone number, billing information, and any other details you voluntarily provide. This information is essential for processing transactions, managing your account, and delivering the services you have requested.
    • Collection Methods: Personal information is collected through various means, including online forms, email communications, and during interactions with our customer support team.

  • Usage Data:

    • Types of Data Collected: We automatically collect data about your interactions with our website and services. This includes IP addresses, browser types, device information, pages visited, and the duration of your visits.
    • Collection Methods: Usage data is collected through tracking technologies such as cookies, web beacons, and similar technologies that help us understand how users interact with our site.

Use of Information

  • Service Delivery:

    • Purpose: Your personal information is used to provide, manage, and improve our services. This includes processing payments, handling customer support inquiries, and managing your account.
    • Service Fulfillment: We use your data to ensure that our services are delivered as requested and to provide a seamless experience.

  • Communication:

    • Purpose: We use your contact details to communicate with you about our services, including updates, promotional offers, and important information related to your account.
    • Communication Channels: This may include email notifications, phone calls, or other forms of communication relevant to the services you use.
    • Opt-Out: You have the option to opt-out of receiving promotional communications at any time by following the unsubscribe instructions included in the communications or by contacting us directly.

  • Improvement and Analysis:

    • Purpose: We analyze usage data to understand user behavior, identify trends, and improve the functionality and performance of our website and services.
    • Analysis Methods: This includes generating reports, conducting statistical analysis, and utilizing data to enhance user experience and address potential issues.

Data Protection

  • Security Measures:

    • Technical Safeguards: We implement robust technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption technologies, and firewalls.
    • Administrative Measures: We maintain strict access controls, conduct regular security audits, and ensure that only authorized personnel have access to your data.

  • Access Control:

    • Restricted Access: Access to personal information is limited to employees and contractors who require it to perform their job duties. All personnel with access to data are trained in data protection practices and are required to adhere to this Privacy Policy.
    • Data Handling: We enforce policies and procedures to ensure that personal information is handled securely and in compliance with applicable data protection laws.

Sharing of Information

  • Third-Party Services:

    • Service Providers: We may share your personal information with third-party service providers who assist us in delivering our services. These providers include payment processors, customer support platforms, and other partners directly involved in our operations.
    • Contractual Obligations: Third-party providers are contractually bound to protect your information and use it only for the purposes for which it was shared. They must adhere to the same standards of data protection as we do.

  • Legal Requirements:

    • Compliance: We may disclose your information if required by law or to comply with legal processes such as subpoenas or court orders.
    • Protection of Rights: We may also disclose information to protect the rights, property, or safety of Extrinsic Music Group, our users, or others, including in the event of a legal dispute or investigation.

Data Retention

  • Retention Period:
    • Purpose-Based Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. This retention period ensures that we can provide ongoing support and manage your account effectively.
    • Secure Disposal: Once your information is no longer needed, we take measures to securely delete or anonymize it to prevent unauthorized access or use.

User Rights

  • Access and Correction:

    • Right to Access: You have the right to access the personal information we hold about you. This includes requesting a copy of your data and verifying its accuracy.
    • Correction Requests: If you believe that any of your personal information is incorrect or incomplete, you have the right to request corrections. Please contact us to make these requests, and we will take appropriate action to update your information.

  • Data Deletion:

    • Right to Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations. We will review your request and take steps to remove your data in accordance with applicable laws.
    • Response to Requests: We will respond to your requests for data deletion or access in a timely manner and ensure that your rights are upheld.

Changes to the Privacy Policy

  • Policy Updates:
    • Periodic Review: We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you, and we encourage you to review the policy regularly.
    • Notification: We will notify you of any material changes to the policy and provide updated versions for your review.

Contact Us

If you have any questions, concerns, or inquiries regarding this Privacy Policy or our practices related to your personal information, please contact us at support@extrinsicmusicgroup.com. Our team is dedicated to addressing your inquiries and ensuring that your privacy is protected.