discontinuation of Service and Refund Request for NS (Not Signed) Clients

Understanding NS Clients

Definition of NS Clients

An NS (Not Signed) client is an individual who has joined our service directly by purchasing one of our five Package tiers, without submitting a formal request or completing a registration form. NS clients receive the same benefits and privileges as our regular service clients.

Refund Eligibility and Procedures

1. Approved Releases

If your releases have been approved and you decide to discontinue our service, you are entitled to request a refund within 30 days from the date of approval. This timeframe provides an opportunity to reconsider and request a refund if needed.

2. Pending Releases

For releases that have not yet been approved, you may request to terminate your service and obtain a refund by contacting us before approval. This ensures that you are not charged for services you no longer wish to utilize.

Specific Conditions for NS Clients

1. Refund Window for Accidental Payments

Should you, as an NS client, accidentally make a payment for a service you wish to discontinue, you are eligible to request a refund within 15 days of the payment. Requests made after this period cannot be accommodated.

2. Royalties and Stream Management

Even after discontinuing your service, you will continue to receive royalties from your streams. If you wish to halt these payments or remove your song from distribution, you may do so by contacting us.

• Blocking Stream Payments: To stop future royalty payments, please email us with your request.
• Song Takedown: If you prefer to remove your song from our platform, please be aware that this process will take approximately 7 to 15 days. Any remaining stream payments will be ceased and will not be disbursed.

Steps to Discontinue Service and Request a Refund

1. Prepare Your Information

Collect relevant details such as your client ID, any pertinent release information, and the reason for discontinuation. This will streamline your request and facilitate a prompt response.

2. Submit Your Request

• Email Communication: Send an email to our support team at support@extrinsicmusicgroup.com. Include the following in your email:
  • Your client ID and account details.
  • A brief explanation of your decision to discontinue.
  • Relevant details about any pending releases, if applicable.
• Subject Line: Use a clear and descriptive subject line, such as “Request for Service Termination and Refund.”

3. Await Response

Upon receipt of your email, our support team will confirm the details and proceed with processing your request. You will receive updates regarding the status of your refund or other requested actions.

4. Follow Up as Necessary

Should you require further clarification or assistance, please follow up with our support team. We are committed to providing the necessary support throughout the process.

Conclusion

We acknowledge that deciding to discontinue your service and request a refund involves significant consideration. At Extrinsic Music Group, we are dedicated to making this process as transparent and efficient as possible. By adhering to the outlined procedures, you can ensure that your request is handled in a timely manner.

For additional information or support, please do not hesitate to contact us. We appreciate your past engagement with Extrinsic Music Group and wish you continued success in your future endeavors.