Dispute Resolution at Extrinsic Music Group

At Extrinsic Music Group, we are committed to resolving any disputes that may arise in a fair and efficient manner. This Dispute Resolution policy outlines the procedures and methods we employ to address and resolve conflicts between parties. Our goal is to ensure that any disagreements are handled with transparency and professionalism, aiming to reach a resolution that is satisfactory to all involved parties.

Last update: 10/09/2024

Dispute Resolution Process

  • Initial Resolution Attempt:

    • Communication: In the event of a dispute, we encourage parties to first attempt to resolve the issue through direct communication. This involves addressing the concern with the relevant department or individual within Extrinsic Music Group to seek a mutual understanding and resolution.
    • Documentation: It is advisable to document all communications and attempts to resolve the dispute. This documentation will serve as a record of the steps taken to address the issue and will be useful if further resolution methods are required.

  • Formal Complaint Procedure:

    • Submission: If the initial resolution attempt does not resolve the dispute, you may formally submit a complaint to Extrinsic Music Group. Complaints should be submitted in writing and include detailed information about the nature of the dispute, any relevant evidence, and the desired resolution.
    • Review: Upon receipt of the formal complaint, we will review the information provided and may request additional details or documentation to fully understand the issue.
    • Response: We will provide a written response to the complaint, outlining our findings and proposed resolution. This response will be issued within a reasonable timeframe, depending on the complexity of the dispute.

  • Mediation:

    • Mediation Process: If the formal complaint procedure does not lead to a satisfactory resolution, mediation may be pursued. Mediation involves engaging a neutral third-party mediator who will facilitate discussions between the parties to help reach a mutually acceptable solution.
    • Mediation Agreement: The outcome of mediation is not binding unless both parties agree to the terms. If an agreement is reached, it will be documented in writing and implemented as agreed.

  • Arbitration:

    • Arbitration Process: If mediation is unsuccessful or not pursued, arbitration may be considered as a final resolution method. Arbitration involves presenting the dispute to an arbitrator or arbitration panel who will make a binding decision based on the evidence and arguments presented.
    • Arbitration Agreement: The decision made by the arbitrator is final and binding. Both parties agree to accept and implement the arbitration decision without further recourse.

Contact Information

For any questions or to initiate the dispute resolution process, please contact us at support@extrinsicmusicgroup.com. We are committed to addressing your concerns and working towards a fair resolution.

Amendments

We reserve the right to amend this Dispute Resolution policy as needed. Any changes will be communicated to you, and we encourage you to review this policy periodically to stay informed of any updates.